Welcome to our FAQ section. At Ornaments Sales Store, we’re committed to making your home décor journey as seamless as possible. Below you’ll find answers to our most commonly asked questions about our products, delivery, and services.
Product Questions
What types of home décor products do you offer?
Our thoughtfully curated collections include:
- Hand-selected ornaments for every season and occasion
- Elegant photo frames to showcase your cherished memories
- Artisanal candles and diffusers to create the perfect ambiance
- Unique home décor pieces to transform your living spaces
Are your products eco-friendly?
We take great care in selecting products that align with our philosophy of thoughtful design. Many of our items use sustainable materials, and we always package with eco-friendly protective materials to minimize environmental impact.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. This will allow you to track orders, save your preferences, and enjoy faster checkout in the future.
Delivery Information
Where do you deliver?
We’re proud to offer worldwide delivery to most countries (excluding some Asian and remote regions). You can check your country’s availability during checkout. All orders begin their journey from our Oxford boutique.
What are my delivery options?
We offer two delivery services:
- Standard Shipping (£12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch
- Free Shipping (orders over £50): Via EMS, arriving within 15-25 business days after dispatch
Can I track my order?
Yes! All our shipping methods include tracking. You’ll receive a tracking number via email once your order has been dispatched from our Oxford boutique.
What about customs and import duties?
For international deliveries:
- We complete all required customs forms accurately
- We declare the full value of shipments as required by law
- Any applicable duties or taxes are the responsibility of the recipient
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations, please contact our Oxford-based customer service team at [email protected] to initiate a return.
How should I return an item?
When contacting our customer service about a return, we’ll provide you with:
- Return authorization
- Detailed instructions
- Return shipping information
What if my item arrives damaged?
While we take every precaution with our custom-fit packaging, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.
Contact Information
How can I contact your customer service?
Our Oxford-based team would be delighted to assist you:
- Email: [email protected]
- Store Address: 6 Cornmarket St, Oxford, GB OX6H 2DI
If you have any questions not covered here, please don’t hesitate to reach out to our customer service team. We’re honored to be part of your home’s story and are here to ensure your experience with Ornaments Sales Store is as delightful as our collections.
Happy decorating!