At Ornaments Sales Store, we take as much care with your satisfaction as we do in selecting our exquisite home décor pieces. Should any item not meet your expectations, we offer a straightforward returns and exchanges process within 15 days of receipt.

Our Return Policy

We gladly accept returns and exchanges for most items, provided they are:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened candles and diffusers (due to fragrance exposure)
  • Personalised photo frames or ornaments

Please note: Sale items are final purchase unless faulty.

How to Return an Item

Our returns process is as carefully designed as our product collections:

  1. Initiate Your Return
    Email us at [email protected] within 15 days of receiving your order, using our return request template below.
  2. Package Your Items
    Securely wrap the items in their original packaging, including all protective materials we used for fragile ornaments and photo frames.
  3. Ship Your Return
    Send your package to:
    Ornaments Sales Store Returns
    6 Cornmarket St, Oxford, GB OX6H 2DI
    We recommend using a tracked shipping service as you are responsible for return postage costs.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Ornaments Sales Store Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Item Name: [Product Name]
Quantity: [Number]
Reason for Return: [Please specify – e.g., damaged, incorrect item, change of mind]

I confirm the item(s) are in original condition with all packaging intact.

Please advise next steps at your earliest convenience.

Kind regards,
[Your Full Name]
[Your Contact Email]
[Your Order Number]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Shipping costs are non-refundable unless the return is due to our error

Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

To exchange an item:

  1. Follow the return process above
  2. Clearly state in your email that you wish to exchange the item
  3. Specify the replacement item(s) you desire

We will process your exchange once we receive the original item. If the new item costs more, we will invoice you for the difference. For lower-priced items, we will refund the difference.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the damaged product or incorrect item received. We will arrange for a replacement or refund at no additional cost to you.

For any questions about our returns policy, our Oxford boutique team is always happy to assist. We value your trust in Ornaments Sales Store as much as you value the beautiful pieces that adorn your home.