Term and Conditions

Welcome to Ornaments Sales Store, where we bring timeless elegance to your home through our carefully curated collection of ornaments, candles, photo frames, and home décor pieces. These Terms and Conditions outline the agreement between you and Ornaments Sales Store regarding your use of our website and purchases from our Oxford boutique.

1. Acceptance of Terms

By accessing and using ornamentssaleshop.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our website.

2. Website Use and Intellectual Property

2.1 User Obligations

You agree to:

• Provide accurate information when creating an account or making purchases
• Not use our website for any unlawful purpose
• Not reproduce, duplicate, or exploit any portion of our website without express permission

2.2 Intellectual Property

All content on our website, including images, text, logos, and product designs, is the property of Ornaments Sales Store and protected by intellectual property laws. Our elegant home décor collections represent months of careful curation, and we kindly ask you to respect our creative efforts.

3. Product Information

3.1 Product Descriptions

We take great care in describing our ornaments, candles, diffusers, photo frames, and home décor items. However, slight variations in colour or texture may occur due to monitor settings or natural materials. If you have specific questions about a product, please contact our Oxford team before purchasing.

3.2 Product Availability

Our boutique-style inventory means some items may have limited availability. We reserve the right to limit quantities and discontinue products without notice.

4. Ordering and Payment

4.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. We will send an order confirmation email upon receipt, but this doesn’t constitute acceptance. Order acceptance occurs when we dispatch your carefully packaged items.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We never store your full payment details on our servers.

4.3 Pricing

Prices are in GBP (£) and inclusive of VAT where applicable. We occasionally adjust prices, but this won’t affect confirmed orders.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods to bring our elegant pieces to your home:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Processing time is 1-2 business days for all orders. Delivery times may vary during peak seasons or due to customs processing.

5.2 Delivery Areas

We ship worldwide except to some Asian and remote regions. If we cannot deliver to your location, we will notify you promptly.

5.3 Delivery Issues

You must inspect your delivery upon arrival. Any damage or discrepancies must be reported within 48 hours by emailing [email protected] with photographic evidence.

6. Returns and Refunds

6.1 Return Policy

We want you to be delighted with your purchase. You may return most items within 15 days of receipt if they are:

• In original, unused condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened candles and diffusers (due to fragrance exposure)
• Personalised photo frames or ornaments
• Sale items (unless faulty)

6.3 Return Process

To return an item:

1. Email us at [email protected] within 15 days
2. Securely package the items in their original packaging
3. Ship to: Ornaments Sales Store Returns, 6 Cornmarket St, Oxford, GB OX6H 2DI

Return shipping costs are your responsibility unless the return is due to our error.

6.4 Refunds

Refunds will be processed within 5 business days of receiving your return. Original shipping fees are non-refundable. Please allow 7-10 business days for the refund to appear in your account.

7. Liability and Disputes

7.1 Our Liability

Ornaments Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products beyond the purchase price of the item(s).

7.2 Governing Law

These Terms shall be governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to Terms

We may update these Terms periodically. Continued use of our website after changes constitutes acceptance of the new Terms.

9. Contact Us

For questions about these Terms or our elegant home décor collections:

Ornaments Sales Store
6 Cornmarket St, Oxford, GB OX6H 2DI
Email: [email protected]